MOK Warranty General Guidelines


MOK devices* come with a one (1) year limited warranty from the date of purchase.
The replacement device assumes the remainder of the warranty of the original device. 

*Refer to the items below for the devices covered by the warranty

Defective units shall shall be replaced with a brand new unit, of either an exact model or an equivalent model.

The MOK Warranty is redeemable only at MOK Official Stores.
– MOK Specialty Kiosk – SM Megamall
– MOK Specialty Kiosk – SM North EDSA
– MOK Specialty Kiosk – SM Manila
– MOK Specialty Kiosk – SM Sta. Mesa
– MOK Specialty Kiosk – MET Live
– MOK Specialty Kiosk – Eastwood


This limited warranty covers defects in materials and workmanship under normal use for one year from the date of purchase from authorized MOK retailers

This warranty does not apply to:

  1. COO heat-not-burn sticks

  2. Consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship

  3. Cosmetic damage, including but not limited to scratches and dents.

  4. Damage caused by use with another product

  5. Any damage to MOK device or parts caused by incorrect use, power surge, improper operation, and contact with liquid and fire.

  6. Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause

  7. Damage caused by service performed by anyone who is not a representative of MOK

  8. Defects caused by normal wear and tear or otherwise due to the normal aging of MOK device

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