20 S WARRANTY AND REPLACEMENT POLICY
This policy only applies to select MOK devices bought in the Philippines.
Select MOK devices are covered by a 1-year limited warranty. The warranty starts from the day you bought your device.
When acceptable, your device will be replaced with a brand new one, including all parts and accessories that come with the device.
Devices covered by the 1-year limited warranty are as follows.
The 1-year limited warranty covers any defects in materials or craftsmanship under normal use as prescribed by the manual included in the box of the device.
The 1-year limited warranty does not apply to the following.
THE WARRANTY FORM
Upon purchase of your MOK device, make sure you immediately fill in the Warranty Form : https://mok.com.ph/mok-warranty/ so you may enjoy your device worry-free.
YOUR UNIQUE WARRANTY CODE
After filling in the Warranty Form, you will be receiving your unique Warranty Code through the email address you provided. Make sure you have access to this email address at all times and that you are able to access the email with the Warranty Code sent to you.
We will be asking for your Warranty Code upon claiming the warranty for your device.
HOW TO CLAIM THE WARRANTY OF YOUR MOK DEVICE
Should you encounter concerns about your MOK device, the following steps will be applied upon claiming of the Warranty.
I. Prepare the following prior to your visit.
i. Defective device
ii. Complete box and accessories
iii. Warranty Code (show the email sent to you or a screenshot)
iv. Proof of purchase of the device
II. Visit any MOK Specialty Store near you within mall hours.
MOK Specialty Store locations:
III. Surrender your MOK device to our Sales Associate for a device check-up.
Our Sales Associate may request that you leave your device overnight for further observation when necessary to validate the defects.
You may be asked to provide a mobile number where our Sales Associate can reach you and update you regarding the device you left for observation.
IV. Once device defects have been validated by our Sales Associate, you will be granted a warranty and your defective device will be replaced with a new device.
The replacement device will assume the remainder of the warranty of the defective device.
20 S Inc. holds the right to reject Warranty Claims that do not fall under the guidelines prescribed in this document.
You may reach out to us via email at [email protected] or send us a chat at Facebook.com/moksupport.ph should you have questions about our Warranty Policy.