20 S WARRANTY AND REPLACEMENT POLICY

This policy only applies to select MOK devices bought in the Philippines.

WARRANTY COVERAGE

Select MOK devices are covered by a 1-year limited warranty. The warranty starts from the day you bought your device.

When acceptable, your device will be replaced with a brand new one, including all parts and accessories that come with the device.

Devices covered by the 1-year limited warranty are as follows.

  • MOK FWRD
  • MOK 2.0
  • MOK MINI PLUS

The 1-year limited warranty covers any defects in materials or craftsmanship under normal use as prescribed by the manual included in the box of the device.

The 1-year limited warranty does not apply to the following.

  • COO heat-not-burn sticks;
  • Damage caused by normal wear and tear;
  • Cosmetic damage such as dents, scratches, and broken parts caused by accidental drops;
  • Damage caused by misuse, power surge, improper handling, liquid or fire contact;
  • Damage caused by using other non-compatible brands;
  • Damage caused by opening or repairing the device by non-authorized personnel.

THE WARRANTY FORM

Upon purchase of your MOK device, make sure you immediately fill in the Warranty Form : https://mok.com.ph/mok-warranty/ so you may enjoy your device worry-free.

YOUR UNIQUE WARRANTY CODE

After filling in the Warranty Form, you will be receiving your unique Warranty Code through the email address you provided. Make sure you have access to this email address at all times and that you are able to access the email with the Warranty Code sent to you.

We will be asking for your Warranty Code upon claiming the warranty for your device.

HOW TO CLAIM THE WARRANTY OF YOUR MOK DEVICE

Should you encounter concerns about your MOK device, the following steps will be applied upon claiming of the Warranty.

I. Prepare the following prior to your visit.
i. Defective device
ii. Complete box and accessories
iii. Warranty Code (show the email sent to you or a screenshot)
iv. Proof of purchase of the device

  • If bought online: a screenshot of the transaction;
  • If bought from a MOK Specialty Store: actual purchase receipt or a photo of it;
  • If bought from official MOK retail partners: actual purchase receipt or screenshot of the transaction with the store.

II. Visit any MOK Specialty Store near you within mall hours.
MOK Specialty Store locations:

  • Eastwood Mall, 2nd floor
  • MetLive, Ground floor
  • SM Megamall Building A, 4th floor
  • SM North EDSA, Lower Ground floor
  • SM Manila, 5th floor
  • SM Sta. Mesa, 2nd floor
  • Venice Grand Canal Mall, 2nd floor

III. Surrender your MOK device to our Sales Associate for a device check-up.
Our Sales Associate may request that you leave your device overnight for further observation when necessary to validate the defects.

You may be asked to provide a mobile number where our Sales Associate can reach you and update you regarding the device you left for observation.

IV. Once device defects have been validated by our Sales Associate, you will be granted a warranty and your defective device will be replaced with a new device.

The replacement device will assume the remainder of the warranty of the defective device.

20 S Inc. holds the right to reject Warranty Claims that do not fall under the guidelines prescribed in this document.

You may reach out to us via email at [email protected] or send us a chat at Facebook.com/moksupport.ph should you have questions about our Warranty Policy.